Welcome to thuma. These Terms and Conditions govern your use of the thuma. app and related services. By downloading, accessing, or using the app, you agree to be bound by these Terms.

1. Service Overview

thuma. is a delivery platform for parcels, food, documents, and more, operating via a network of registered motorcyclists ("Couriers") and Customers who request deliveries. The platform connects Couriers and Customers but does not directly handle the delivery transactions.

2. Payment and Credit System

• Cash-Based Transactions: All deliveries are paid for in cash upon delivery. thuma. does not facilitate or process online payments for deliveries.
• Courier Wallet Credits: Couriers must top up their thuma. wallet to receive delivery requests. Service fees are deducted automatically from the wallet after each successful delivery.
• Mobile Money Top-Up: Wallet credits can be added using EcoCash mobile money. It is the courier’s responsibility to ensure their wallet has sufficient balance to continue receiving delivery requests.

3. WhatsApp Chatbot Usage

thuma. provides a WhatsApp chatbot that serves both Couriers and Customers. By interacting with the chatbot, you agree to the following:

• Customers can request deliveries directly via WhatsApp without downloading the app.
• Couriers can receive marketing material, referral links, and engagement updates through the chatbot.
• Both users may receive automated messages including but not limited to feature updates, account status, rewards notifications, and reminders.
• Chatbot usage is subject to availability of the WhatsApp platform and may be limited based on system capacity or maintenance.

4. Courier Requirements and Conduct

• All Couriers must submit valid identification and vehicle information before being activated on the platform.
• Couriers must maintain professional behavior and adhere to local traffic laws while completing deliveries.
• thuma. reserves the right to suspend or terminate any courier account found to be in violation of these terms or involved in misconduct.

5. Referral and Gamification

• thuma. may reward Couriers for referring new users to the platform. Referral rewards are credited to the courier’s wallet in the form of usable credits.
• Couriers may also earn points through gamification features like leaderboards and milestones, which can be converted into wallet credits.

6. User Responsibilities

• Customers must ensure accurate pickup and drop-off details are provided when requesting a delivery.
• Couriers and Customers are responsible for safeguarding their account credentials and device access.
• Any misuse of the platform, including fraudulent activity or abuse of the referral system, may lead to account termination.

7. Limitation of Liability

thuma. acts as a facilitator between Couriers and Customers. We are not responsible for any loss, damage, or injury resulting from delivery activities. All parties use the platform at their own risk.

8. Changes to Terms

thuma. reserves the right to update or modify these Terms and Conditions at any time. Continued use of the app after such updates constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions regarding these Terms, please feel free to contact us: