Privacy Policy

This Privacy Policy outlines how thuma. ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application, website, and WhatsApp chatbot services.

1. Information We Collect

Personal Information: When you register as a courier or customer, we may collect personal information such as your name, phone number, address, and vehicle details (for couriers).
Usage Data: We collect data related to your app or chatbot usage, such as delivery requests, location data (when permitted), and interactions with our chatbot.
Wallet Transactions: We record wallet top-ups, referral points, and service fee deductions for couriers. Wallet funding is done via EcoCash and is subject to their privacy policies.

2. How We Use Your Information

To facilitate delivery requests between customers and couriers.
To manage wallet balances, top-ups, and referrals.
To send you updates via the app or WhatsApp chatbot regarding your deliveries, rewards, or account status.
To improve our services and develop new features.

3. WhatsApp Chatbot

thuma. provides a WhatsApp chatbot to enhance user interaction. By using this service, you consent to the storage and processing of your information via WhatsApp’s API. We use this chatbot to:

Allow customers to request deliveries.
Notify couriers of delivery requests, earnings, and referral progress.
Share promotions, gamification scores, and app updates.

4. Data Storage and Security

All data collected by thuma. is securely stored and protected using encryption and access controls. We take reasonable steps to ensure the integrity and confidentiality of your information.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information with service providers who help us deliver core functionality (e.g., EcoCash, cloud storage providers, chatbot integrations), provided they comply with similar privacy obligations.

6. Data Retention

Your data will be retained for as long as your account remains active or as necessary to fulfill our legal and operational obligations. You may request deletion of your data by contacting us through the details below.

7. Your Rights

You may request access to the data we have about you.
You may request correction or deletion of your data at any time.
You may opt out of receiving promotional messages by replying "STOP" in the chatbot or disabling notifications via your device settings.

8. Children's Privacy

thuma. does not knowingly collect or process data from children under the age of 18. If we become aware of such data being collected without verified parental consent, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and notify users through in-app or chatbot messages.